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FAQ - Frequently Asked Questions

FAQ, Frequently Asked Questions

Simon Funk avatar
Written by Simon Funk
Updated over 2 weeks ago

We have collected the questions we hear most often from our community and turned them into this FAQ section. Here you will find clear, practical answers and best practices to help you get the most out of Creaitor.


BLOG WIZARD

Can Creaitor write full-length blog articles?

Absolutely. The Blog Wizard is designed to create high-quality, long-form articles in just a few steps. You can choose a topic, generate an outline, add key points, and let Creaitor build a polished first draft — all in minutes.

Can I edit the blog after it’s generated?

Yes. Your generated blog opens directly in Creaitor’s content editor, where you can freely edit words, phrases, and entire sections. This lets you fine-tune the style, add personal touches, and ensure the article perfectly matches your voice.

Can I customize the article while using the Blog Wizard?

Yes. At every step, you can customize your content:

  • Select or edit your title

  • Build your own outline or mix competitor headings with AI suggestions

  • Add, remove, or rewrite writing points

  • Choose length and style (paragraphs, bullet points, tables, etc.) for each section

This means you stay in full control of the article’s structure and tone.

How do I make sure the content sounds natural and passes AI detector tools?

Creaitor is built to produce natural, human-like writing. You can improve results further by providing clear, detailed prompts and using the Writing Points step to guide the content. We also recommend reviewing and refining the final draft to add your unique insights — this not only improves authenticity but also boosts SEO and reader engagement.

Can I add FAQs to my article with the Blog Wizard?

Yes. During the outline step, there’s a dedicated section to add FAQs. You can choose from AI-suggested questions or write your own to increase your chances of ranking for featured snippets.

Does the Blog Wizard use SEO best practices?

Yes, the Blog Wizard is designed with SEO in mind. You can set a focus keyword right from the start, and the wizard builds your article around it. After generating the draft, you can use the built-in SEO tools in the editor to further optimize keyword usage, headings, meta descriptions, and more. Alternatively, you can also create articles that are primed to outperform your competitors with the SERP Beater.


EDITOR

Is the content generated plagiarism-free?

Yes, every piece of content created with Creaitor is newly generated and should not contain plagiarism.

Can I export the content I generate?

Yes, you have multiple ways to export your work directly from the editor:

  • Copy to clipboard for quick use elsewhere.

  • Generate a PDF document of your content.

  • Save generated images from the image editor to your device.

  • Directly publish your content to your social media profiles.

Is there a character limit on the editor?

No — good news! There is currently no character limit, so you can work on articles of any length without restriction.

Why does the “Write More” button disappear when I paste text?

This happens because the editor recognizes the pasted text as complete. To bring the “Write More” option back, just click on a new line.

Is the generated text unique, even if someone else uses the same theme or prompt?

Yes. Creaitor generates fresh, unique text every time, even if the prompt or theme is identical. This ensures that your content stands out and isn’t duplicated.

Does Creaitor automatically save my work?

Yes, your work is autosaved regularly to prevent accidental data loss. You can close the editor and return later to pick up where you left off.

Can multiple team members work on the same document?

Yes, Creaitor supports collaboration. You can invite team members to view or edit documents, making it easy to work together on content creation.

Can I format my content inside the editor?

Yes, the editor includes rich-text formatting tools for headings, lists, links, bold/italic text, and more — no need to switch to another tool.


IMAGE GENERATOR

How can I influence the outcome of an AI-generated image?

Be as specific as possible in your prompt—mention style, mood, lighting, camera angle, colors, and subject details to get closer to the result you want. Use the Exclusion field to specify what you don’t want included.

For the best possible results, switch on the Premium toggle, which uses Creaitor’s most advanced AI model to deliver higher-quality and more consistent images.

What is the difference between Standard and Premium generation?

Standard generation is great for most images, while Premium mode uses a more advanced AI model that creates images with more details — perfect for commercial use or polished marketing assets.

How many images can I generate at once?

You can choose to generate multiple variations per prompt (1 to 6 variants). This allows you to pick your favorite result without having to re-run the prompt multiple times.

Why do I get errors when using the image generator?

Most errors stem from prompts that violate our content policy (e.g., explicit content or real political figures). Revise the prompt to comply with the guidelines and try again.

Can I use the generated AI art commercially?

Yes. Images you generate are royalty-free and can be used for personal or commercial projects.

Do image credits roll over if I don't use them?

No. Credits reset each billing cycle and don’t roll over, so try to use your remaining credits before the month ends.


REPORT BUG/ERROR

How do I report a bug or server error?

You can report bugs or server errors directly via the support chat. Our team will be notified immediately and will start working on a fix as quickly as possible.

I get a "419 Page Expired" error when trying to log in. What should I do?

This usually means there’s an issue with your browser cache or cookies. Try the following steps:

  • Clear your browser cache.

  • Refresh the page.

  • Log out and log back in.

The server seems to be down. What can I do?

If the platform appears to be down, wait a few minutes (2–5 minutes) and try again. In the meantime, you can:

  • Clear your browser cache.

  • Refresh the browser page.

  • Log out and back in.

If the issue persists, contact support via the chat so our team can investigate.


TEAM

Can I add more users to my team?

Yes. You can easily invite new team members. Just click on your account in the upper right corner and go to Team Settings → Team Members and add their email addresses — they’ll get an invite to join your workspace.

Can I restrict access so only certain team members can see a project?

Yes. In Team Settings → Permission Settings you can assign project-level permissions to each member via roles. Use the built-in role templates (Admin, Manager, Editor, Viewer) or create your own and then assign them to members for the projects they should access.

What roles are available by default?

  • Admin: Full access to projects, including delete.

  • Manager: Can view, edit, and create new content in projects.

  • Editor: Can view and edit content.

  • Viewer: View-only access.

You can also click Create Role to make custom roles by toggling Create / View / Edit / Delete permissions.

Can I change a member’s role later?

Yes. Open Team Settings, select the member, and update their role or project permissions at any time.

How do invitations work?

Invited users receive an email. After accepting (or creating an account if needed), they can join your team. Pending invites are visible in Team Settings.

Can I remove a team member? What happens to their content?

Yes. Remove them from Team Settings. Their access is revoked immediately; documents and assets remain with the team.


USING CREAITOR

Does Creaitor support different languages?

Yes! Creaitor currently supports 46+ languages and continues to expand its coverage.

I need to regularly summarize various texts and turn all of them into one shorter text. Is that possible with your AI?

Absolutely. You can paste multiple texts into the editor and use the summarization tool to merge them into a concise, easy-to-read summary — perfect for research, briefings, or quick overviews.

Does Creaitor fact-check the content it generates?

Not automatically. Creaitor produces original, high-quality text but cannot guarantee 100% factual accuracy. We recommend reviewing key data points, statistics, and claims before publishing, especially for critical or regulated topics.

Do you have an API?

Yes. You can create API tokens that allow third-party services to authenticate with our application on your behalf.

Can I generate cold emails with Creaitor?

Yes. Creaitor offers dedicated AI Assistants that can generate cold outreach emails tailored to your tone, audience, and goals. These tools can help you increase response rates and save time when doing outreach at scale.

Which tool can help me generate product name ideas?

Use the Product Name AI Assistant from your dashboard on the left → AI Tools → AI Assistants. Enter relevant information (industry, product type, style preferences) and Creaitor will suggest creative, brand-friendly names.


GENERAL REQUESTS

How are you different than all the other competitors out there?

Creaitor stands out by offering an all-in-one platform that combines powerful AI writing tools, a collaborative document editor, advanced SEO optimization features, GEO-ready content generation, and AI image generation. This means you can research, plan, write, optimize, and even create visuals — all in one place, without juggling multiple tools.

I have a great idea. How do I suggest it?

We love hearing from our users! You can share your suggestions by sending them to our support team via chat inside the platform.

We review every idea and will let you know if and when it’s implemented.

What is the FUP (Fair Usage Policy) of Creaitor?

Fair usage policy

The main meaning of “fair use” is how a typical human user would/could interact with the system.

Generation restrictions (per minute and hour) are in place to discourage automated/robotic activity and protect our and our partners’ services from potential exploitation and abuse. There is no consistent fixed restriction and it’s based on the use cases, with some allowing 3/min and others allowing up to 10/min.

In addition, our AI engine excludes some types of use cases/use behavior and automatically alters specific settings temporarily based on the anomalous, heavy usage pattern.

Any kind of automation, as well as account sharing, is prohibited. If such behavior is detected by the system, you may see a reduction in the quality of spending. If the abuse detection persists, it may lead to account termination without the right to a refund.

Likewise, any use of the team-based users, which is not in the sense of an effective team and such cooperation is prohibited. Misuse such as resale of user seats, parts or the like will result in the account being blocked.

I have more questions. Where can I find answers to it?

You can find answers to most common questions in our Help Center. It’s a great place to explore step-by-step guides, feature overviews, and troubleshooting tips.

I really like Creaitor. How can I support you?

Thank you! The best way to support us is by leaving a positive review on G2 or Trustpilot. Reviews help other users discover Creaitor and give us valuable feedback to keep improving.

You can make it even easier by using the built-in Product Review AI Assistant, which helps you quickly draft your review in just a few clicks.

  • Leave a review on Trustpilot here.

  • Leave a review on G2 here.

Your feedback means a lot to us and helps shape the future of Creaitor!

I need an invoice for my past billing — how do I get it?

Simply email us at [email protected], and we’ll be happy to send you a copy of your past invoices.

Why does it sometimes take a while to hear back from support?

We do our best to reply as quickly as possible, but during busy periods, response times may take a bit longer. We review every request carefully to provide the best possible solution, so please allow us some time to get back to you.

Does this software need to be downloaded, or is it cloud-based?

Creaitor is completely cloud-based — no downloads required! You can access it from any computer, and it won’t take up storage space or slow down your device. This makes it easy to work from multiple locations and stay productive wherever you are.

Do you have an affiliate program?

Yes. We’d love to have you as a Creaitor affiliate. By joining our affiliate program, you can earn commissions for recommending Creaitor.ai to your audience.


SUBSCRIPTION

I experienced problems with my payment method. What can I do?

You have two options:

  • Update your payment method in your Creaitor account under Billing.

  • Contact your bank to resolve the issue and try the payment again.

I would like a plan with unlimited words. Which one should I choose?

Go with the Professional Plan — it’s our best option for unlimited word generation and is perfect for power users and agencies.

When will my credits automatically refill?

Credits refill at the start of each new billing cycle. For example, if you subscribed on the 15th, your credits will automatically refill on the 15th of every month.

You can check your next refill date under Billing.

When is my next billing date? I upgraded mid-cycle — will I be charged twice?

Your billing date stays the same as your original subscription date. For example, if you first subscribed on the 12th, all future renewals will still happen on the 12th of each month — even if you upgraded on another day.

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