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FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions

FAQ, Frequently Asked Questions

Simon Funk avatar
Written by Simon Funk
Updated over 2 months ago

We have collected the most common questions from our community and in order
to share best practice with our users, the FAQs have been generated out of your requests:


BLOG WIZARD

Is Creaitor able to write long blog articles?

A: Yes! Our Blog Wizard is perfect for creating long blog articles with just a few clicks.

In the blog generated texts I need to correct words, phrases etc. Can i edit your blog?

A: Yes, The generated blog instantly goes into the document editor. You can make all changes there.

How can I create content which passes AI detector tools?

A: We’re currently working hard to ensure all content that comes from Creaitor doesn’t sound AI generated. However, tweaking your prompt can lead to better responses.


EDITOR

Is all the content that is generated plagiarism free?

A: Yes, all text generated by Creaitor is newly generated and should contain no plagiarism.

Can I export the output?

A: Yes you will have the possibility to export the output by either:

  • Copying the output to your clipboard for further usage.

  • Generating a pdf document with the text from the editor.

  • Saving the generated images from the image editor to your device.

Is there a character limit on the editor?

Good news, there is currently no character limit on the Editor.

When i copy and paste text into the editor, the "Write more" button disappears. Why is this?

A: The write more function shows up again if you click on a new line.

Is the generated text original and unique? Meaning if a competitor uses the same tool, by setting the same theme, the text generated will not be identical?

A: Every text generated is unique and will be newly generated every time you send in a request.


IMAGE GENERATOR

Can you generate images in landscape or other formats then square format with the image generator?

A: Currently all AI images are generated in square format however can you submit this as a feature request and maybe in the future we are able to offer also other dimensions.

Please submit new feature requests to: https://roadmap.creaitor.ai

Why do I get errors in the image AI function?

A: Make sure to not use any inappropriate content requests that are violating the content policy. Avoid politic persons or nudity requests. Otherwise the server will show you an error message.

How can I influence the outcome of an AI image?

A: Our AI image generator is based on a highly developed technique, however, it depends on the quality of the input from the user itself. If you have reference pictures you would like to use, you can also benefit from Reverse Engineering tools such like a CLIP-Interrogator.

Can i use the generated AI art commercially?

A: Yes, you can use AI-generated art commercially.

The images are newly generated and are therefore loyalty-free.

Do Image Credits roll over?

A: Image credits included in your subscription get replenished every month, but remaining credits do not roll over to the next month.


REPORT BUG/ERROR

I would like to report a server error / bug!

A: Please report bugs/errors over the support chat function. Our team will be informed and will instantly start working to resolve the bug.

I am unable to login as it shows 419 page expired!

Try to clear your browsers cache. Looks like there is an issue with your cookies.

The server seems to be down. What can I do?

A: We strongly apologize for this error. Wait 2-5 minutes and try again.

Please also try the following:
Step 1: Clear your browser cache
Step 2: Refresh the browser page
Step 3: Logout and in again

If those steps didn't solve the problem, please let us know through the chat.


TEAM

Can I add more users to my team?

A: Yes, you can add any member to your Creaitor team through your dashboard.

Is there a way to restrict a project so only certain team members can see it?

A: No, at the moment (July 2024), we do not have team permissions enabled. However, that’s a feature we are working tirelessly to implement.


USING CREAITOR

Does Creaitor support different languages?

A: Yes it does. We support over 46 languages.

You can find a list with our supported languages on https://help.creaitor.ai/en/articles/6797953-supported-languages

We will also be adding more languages in the future. You can find out more on our roadmap: https://roadmap.creaitor.ai/

I need to regularly summarize various texts and turn all of them into one shorter text. Is that possible with your AI?

A: Yes it is.

Does the Creaitor AI supports fact checking on the outputs?

A: So far we have no fact check feature for the texts generated. Therefore we cannot guarantee the complete accuracy of the generated material.

Do you have an API?

A: The API is not yet public released. We can put you on the waiting list.

Is there an option to generate cold emails?

A: Yes, if you look through the Ai Assistants on Creaitor, the “e-mail text” feature is pretty good at designing cold emails.

I am looking for a way to get options for new product names.
Which tool should I use for this?

A: Please use the AI Assistant which you will find in your dashboard on the left side. When entering "Product Name" the tool for this feature will show up.


GENERAL REQUESTS

How are you different than all the other competitors out there?

A: We offer much more features than our competitors, like Editor, Documents, SEO Capabilities and even more.

I have a great Idea. How do I suggest it?

A: You are welcome to submit it all your ideas here:

https://roadmap.creaitor.ai

If applicable we will inform you once implemented.

What is the FUP (Fair Usage Policy) of Creaitor?

A: Fair usage policy

The main meaning of “fair use” is how a typical human user would/could interact with the system.

Generation restrictions (per minute and hour) are in place to discourage automated/robotic activity and protect our and our partners’ services from potential exploitation and abuse. There is no consistent fixed restriction and it’s based on the use cases, with some allowing 3/min and others allowing up to 10/min.

In addition, our AI engine excludes some types of use cases/use behavior and automatically alters specific settings temporarily based on the anomalous, heavy usage pattern.

Any kind of automation, as well as account sharing, is prohibited. If such behavior is detected by the system, you may see a reduction in the quality of spending. If the abuse detection persists, it may lead to account termination without the right to a refund.

Likewise, any use of the team-based users, which is not in the sense of an effective team and such cooperation is prohibited. Misuse such as resale of user seats, parts or the like will result in the account being blocked.

I have more questions. Where can I find answers to it?

A: Please check out our Features and Integrations section to get answers to most of your questions:https://help.creaitor.ai/en/collections/3750531-features-and-integrations

I really like Creaitor. How can I support you?

A: We would be very grateful if you could take a few minutes to leave a positive review on G2 or Trustpilot.

Reviews are a great way for us to get feedback from our customers and they help us to continuously improve our product/service. They can also help other customers make more informed decisions about our product/service.

And with our AI assistant "Product Review" it really only takes a few minutes ;-)

We thank you for your time and support.

Link to TrustPilot: https://www.trustpilot.com/review/www.creaitor.ai

Continue to have fun with Creaitor.ai

I need an invoice of my past billing, how do I do that?

A: Just send us an email at [email protected] and we will be glad to help you with that.

Why does it sometimes takes a while before the customer support gets back to me?

A: We are very sorry for delayed responses, but we currently have a high volume of customer support requests.
Every request is important for us and we always coordinate to decide the best way to answer. So, please allow us some time to get back to you.

Does this software have to be downloaded on my computer or is it cloud based?

A: You don't have to download the software. It is cloud based. You can use it on multiple computers and it will not slow down your computer.

Do you have an affiliate program?

A: Thank you for your interest in our affiliate program! We would be happy to have you as an affiliate and recommend creaitor.ai to your followers. Please sign up here for our affiliate program: https://partners.creaitor.ai/


SUBSCRIPTION

I experienced problems with my payment method. What can I do?

A: You have 2 options at this point.

Either you change payment methods, or you contact your bank and try the payment again.

Can I get a refund? I forgot to cancel my subscription

I would like to get a plan with unlimited words. Which one would you recommend?

A: Please choose the professional plan for that.

When will my credits automatically refill?

A: The next refill date for your credits is the start of your next billing cycle. If you got your subscription on the 15th of a month, it will then refill on the 15th of the following month.
You can find the next refill date under "Settings" - "Billing".

When is my next billing date due? I made an upgrade on the 23th of this month. But the original purchase was on the 12th of this month. So when will my credit card be charged again?

A: The cycle of origin remains. If you got your initial subscription on the 12th of a month, the subscription will also be debited in the future on 12th of each month.

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